Refund & Returns Policy

First rule – rudeness won’t be tolerated, please shop elsewhere.

I do my best to make sure every item is made and packed with care, but sometimes things don’t go as planned. If there’s an issue, reach out and I’ll do my best to make it right.

Change of Mind

Because most items are custom made or printed to order, I don’t offer refunds for change of mind. Please double-check sizes, colours, and options before ordering.

Faulty or Damaged Items

If your item arrives damaged or has a clear manufacturing issue, contact me as soon as possible (and within 7 days if you can). Include photos and a short description of the problem so I can help resolve it quickly.

If the item is faulty or doesn’t match its description, I’ll offer a replacement or refund once the issue is confirmed — and I’ll cover reasonable return postage if the item needs to be sent back.

Lost in Transit

If your parcel goes missing, let me know. I’ll work with the carrier to track it down or sort out a replacement.

How to Return an Item

Contact me first – use the contact page or reply to your order confirmation email.
Include your order number and a brief description of the issue.
I’ll reply with return instructions, including where to send the item.
Once it’s received and checked, I’ll process your replacement or refund as quickly as possible.

Please don’t send anything back without contacting me first — it helps make sure your return is handled properly.

Your Rights

These conditions are in addition to your rights under the Australian Consumer Law. You’re entitled to a repair, replacement or refund if a product is faulty, unsafe or not as described. Nothing in this policy limits those rights.